Refund policy

 

Last updated: November 2, 2026

At Science Gadgets, your satisfaction matters to us. We want you to shop with confidence, knowing that our return and refund process is clear, fair, and transparent.

If you're not completely satisfied with your purchase, we're here to help.

1. Our 30-Day Return Policy

We accept returns within 30 calendar days of the date your order is delivered.

Returns are accepted for both defective and non-defective products, including items that do not meet your expectations or were ordered by mistake.

To be eligible for a standard return, your item must:

  • Be unused and in its original condition.

  • Include its original packaging and accessories.

  • Be free from damage caused by improper use.

  • Be accompanied by proof of purchase or an order number.

Opening the packaging to inspect your product does not automatically make it ineligible for return, provided the item remains unused and in its original condition.

To request a return, contact us within 30 days of delivery.

2. How to Start a Return

To initiate a return, please follow these steps:

  1. Email contact@science-gadgets.com with your order number and return request.

  2. Briefly explain the reason for your return.

  3. Our customer support team will review your request and provide the appropriate return address and shipping instructions.

  4. Securely package your item and ship it to the address provided by our team.

Please contact us before sending any item back. Our return address may differ from the address shown on your original shipping package.

We recommend using a tracked shipping service and keeping your shipping receipt until your return has been processed.

3. Return Shipping Costs

For change-of-mind returns:

Customers are responsible for return shipping costs when returning items due to personal preference, ordering the wrong product, or no longer wanting the item.

Return shipping costs depend on the carrier, package dimensions, weight, and return destination. Customers pay the applicable shipping charges directly to their chosen carrier.

For defective, damaged, or incorrect items:

If you receive a defective product, an item damaged during delivery, or an incorrect product, Science Gadgets will cover the reasonable return shipping costs or provide a prepaid return label when a return is necessary.

Please contact our support team before shipping a defective or incorrect item so we can arrange the appropriate solution.

4. No Restocking Fees

We do not charge restocking fees.

There are no additional handling, processing, or restocking charges for eligible returns.

For voluntary returns, original shipping charges are non-refundable unless otherwise required by applicable law.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us at contact@science-gadgets.com as soon as possible.

Please include:

  • Your order number.

  • A brief description of the problem.

  • Clear photographs of the item and packaging, if available.

After reviewing your request, we will arrange an appropriate solution, which may include a replacement or a refund.

For confirmed defective, damaged, or incorrectly supplied products, we will cover applicable return shipping costs.

Nothing in this policy limits your rights under applicable consumer protection laws.

6. Refund Processing Time

Once we receive your returned item, we will inspect it to confirm that it meets the applicable return conditions.

For eligible returns, we will issue your refund within 3 calendar days of receiving the returned item.

Refunds are issued to the original payment method used at checkout.

Please note that your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.

For voluntary returns, the refund covers the eligible returned product's purchase price, excluding original shipping charges.

For defective, damaged, or incorrect items, applicable shipping charges will also be refunded when required.

If you have not received your refund after it has been issued, please contact us so we can assist you.

7. Exchanges

If you would like to exchange an item, please contact our support team at contact@science-gadgets.com.

Exchanges are subject to product availability and the condition of the returned item.

If a direct exchange is unavailable, you may return an eligible item under our standard return policy and place a new order.

If an exchange is required because we supplied a defective or incorrect product, we will arrange an appropriate solution at no additional return shipping cost to you.

8. Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

Orders that have not yet shipped may be eligible for cancellation and a full refund.

Once an order has been dispatched, cancellation may no longer be possible. In that case, you may request a return after delivery under this policy.

If we cannot ship an order within the applicable promised timeframe, we will follow applicable consumer protection requirements concerning shipment delays, cancellations, and refunds.

9. Non-Returnable Items

Items that have been used, intentionally damaged, or materially altered after delivery may not qualify for a standard change-of-mind return.

Any product-specific return restrictions will be clearly disclosed before purchase where applicable.

These restrictions do not affect remedies available for defective, damaged, incorrectly supplied, or otherwise nonconforming products under applicable law.

10. Contact Information

If you have any questions about returns, refunds, exchanges, or cancellations, our customer support team is available to assist you.

Science Gadgets

Website: https://science-gadgets.com

Email: contact@science-gadgets.com

To request a return address or begin the return process, please contact us by email with your order number.

We are committed to providing a transparent and straightforward shopping experience.